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SERVICE AND TECHNICAL SUPPORT |
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Service Portfolio
Today’s products require cost-effective customization and after-sales services. At Mediatech, we believe that our value-add to you does not end with goods delivery, leveraging on our experience and expertise from past and current, we continue our pursuit towards service excellence.
Mediatech offers a full spectrum of professional and managed services to help our customers before, during and after the deployment of proven processes and technologies to transform businesses for growth. Together with our long-standing partnerships with leading global technology providers, and our team of skilled and experienced sales and technical engineers, we have intense experience in delivering large/complex projects and also render support and services for all our product lines which include Motorola’s Symbol, Intermec, Zebra, Posiflex etc. Our team undergoes continuous training and certifications striving to provide higher quality of service and greater value to our customers.
Service At-a-glance
| Some of the professional services we render in support of the products and solutions that we offer include: |
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Consulting |
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Technical areas e.g. bar coding strategies & design, data collection strategies, wireless networking design & integration, implementation strategies etc.
Solution areas e.g. healthcare, retail, transportation & logistics, warehousing & distributions, retail POS etc. |
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Project management |
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System Integration |
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Pre-configuration of new equipments prior to installation |
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Staging services: test and prepare your system fully, prior to |
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implementation |
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Wireless and RFID Site Surveys |
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Software development |
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Hardware and software installation by qualified engineers |
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| Our dedicated team of certified engineers are able to accurately diagnose, repair and maintain your equipment so as to ensure that they are in optimal condition at all times. Some of the services we offer are: |
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Depot and on-site hardware maintenance/repair |
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Depot and on-site maintenance are provided by our team of dedicated and trained engineers who would be available to advise, repair, and maintain your equipment so as to ensure that your hardware continues to perform to your expectations. |
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Extended warranty / Maintenance contract Service |
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Maintenance contract service can help to lower your total cost of ownership, protects your investment and productivity as well as provides service peace of mind. It can also help to manage the entire repair process and minimize the downtime of barcode readers, printers, mobile computers, POS etc. facilitating faster turnaround for your business and the ability to lock in repair budgets for the length of the agreement. These maintenance contract service can be purchased individually or as part of a combined package. |
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Preventive Maintenance |
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Our engineers will schedule periodic visits to your facility to conduct health checks and maintenance services on your equipment. This will help to prolong the lifespan of your hardware as well as eliminate problems from occurring or from developing into large, unmanageable issues. |
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| Our Helpdesk and Technical support hotline operates on Mondays to Fridays (9am to 6pm). Closed on weekend and public holiday. |
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| Auto ID products |
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(65) 6483 9155 |
| Email |
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techsupport@mediatec.com.sg |
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| Zebra products |
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(65) 6483 9149 |
| Email |
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techsupport@mediatec.com.sg |
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| Point-of-sales |
| Tel |
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(65) 6483 9187 |
| Email |
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pos-support@mediatec.com.sg |
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