Customer Service: +65 6483 9131 | info@mediatec.com.sg
Mediatech offers a full spectrum of professional and managed services to help our customers before, during and after the deployment of proven processes and technologies to transform businesses for growth.
Together with our long-standing partnerships with leading global technology providers, and our team of skilled and experienced sales and technical engineers, we have intense experience in delivering large/complex projects and also render support and services for all our product lines which include Motorola’s Symbol, Intermec, Zebra, Posiflex etc.
Our team undergoes continuous training and certifications striving to provide higher quality of service and greater value to our customers.
Some of the professional services we render in support of the products and solutions that we offer include:
Technical areas: bar coding strategies & design, data collection strategies, wireless networking design & integration and more. Solution areas: Healthcare, retail, transportation & logistics, warehousing & distributions, retail POS and more.
Site surveys of your facility by our team of trained and experienced engineers to plan wireless network or analyses RFID data collection point in order to determine placement of RFID tags and antennas for optimum performance and data capture.
Test and prepare your system fully prior to implementation
Pre-configuration of new equipment prior to installation
Installation of hardware and software by our team of experienced and qualified engineers
Our dedicated team of certified engineers are able to accurately diagnose, repair and maintain your equipment so as to ensure that they are in optimal condition at all times. Some of the services we offer are:
Maintenance contract service can help to lower your total cost of ownership, protects your investment and productivity as well as provides service peace of mind. It can also help to manage the entire repair process and minimize the downtime of barcode readers, printers, mobile computers, POS etc. facilitating faster turnaround for your business and the ability to lock in repair budgets for the length of the agreement. These maintenance contract service can be purchased individually or as part of a combined package.
Depot and on-site maintenance are provided by our team of dedicated and trained engineers who would be available to advise, repair, and maintain your equipment so as to ensure that your hardware continues to perform to your expectations.
Our engineers will schedule periodic visits to your facility to conduct health checks and maintenance services on your equipment. This will help to prolong the lifespan of your hardware as well as eliminate problems from occurring or from developing into large, unmanageable issues.
Our Helpdesk and Technical support hotline operates on Mondays to Fridays (9am to 6pm). Closed on weekend and public holiday.
+ (65) 6483 9155
aidc-support@mediatec.com.sg
+ (65) 6483 9149
+ (65) 6483 9187
pos-support@mediatec.com.sg